- The primary goal is to assure customer satisfaction and profitability of the service department
- Manage, oversee, direct and assist members of the Customer Service team ensuring safe and efficient practices are emphasized
- Manage, oversee, direct and assist members of the field service group
- Work with and assist Project Managers with scheduling and coordination of ongoing work
- Assist the Customer Service team and Field Technician utilization and efficiency ensuring appropriate tasks are assigned
- Communicate with customers, Service Dispatchers, Field Technicians, Project Managers and suppliers as applicable.
- Provide support to Service Dispatch and CSR as needed ensuring customers receive the highest level of service.
- Assist Service Technicians by phone and in the field when appropriate
- Assist the Fleet manager with spot checking of all service vehicles ensuring all are clean, stocked, and maintained properly etc.
- Refer unresolved dispatch personnel or field employee deficiencies to management
- Assist management with reviews and evaluations of service department personnel including recommendations for employee training
- Assist in development, review and reporting service department business performance indicators
- Assist management in determining requirements of staffing levels for Service Department
- Participate in supervisors on call schedule
- Additional duties as assigned
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Flexible spending account
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Work authorization:
- United States (Required)
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
Job Type: Full Time
Job Location: Beltsville